Frequently Asked Question

When your Chromebook does not start/boot, you can use the steps below to get your Chromebook to start/boot again.

1. Make sure that all external devices are disconnected.
2. Connect the power adapter to your Chromebook and charge the Chromebook for 30 minutes.
3. Power on the Chromebook by pressing the Power button . If the Chromebook still does not boot, proceed with the next step.
4. Leave the Chromebook connected to the power adapter and press the Power button  for 8 seconds to make sure that the Chromebook is completely powered off.
5. Press and hold the Refresh button ⟳, and press the Power button .
6. When the Chromebook starts, release the buttons.